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Create Consistency through Good Management

Monte Wyatt & Brad Sugars, Aug 13, 2019

You should know that management and leadership are two different things. Leadership creates passionate and focused people. Management creates competent and productive people.

We don't manage people. We manage processes and we lead people.

When processes are in place, there's something to manage. And while we don't manage people, we can and should manage their accountability. We should also make clear the expectations everyone must have for their role, and what their role consists of.

Every organization needs good management and good leadership. Good management practices are not intuitive, however. Organizations need to use proven methods to teach managers fundamental and established managerial techniques. These involve such nuts and bolts as:

  • Selecting the right people for the team,
  • delegating,
  • flexibility, and
  • excellent verbal and non-verbal communication skills.

Fundamental managerial techniques also include managing communication processes, such as daily huddles, one-on-one meetings, weekly team meetings, training and providing feedback.

Good managers know how to make meetings worthwhile. Meetings have a bad reputation. Most people hate them. But they can and should be effective if you conduct them properly. Excellent managers review goals and actions by scheduling regular meetings to dig deep into issues, to solve challenges, to make decisions, to update the status of action plans, and to set priorities for specific periods of time.

Managers also recognize the abilities of team members and allow them to take ownership of and responsibility for their respective jobs.

Effective managers facilitate the process of team members in creating individual 90-day action plans that outline their actions and important time-frames. This provides clarity about when specific actions need to be completed. Managers have weekly or biweekly face-to-face, or one-to-one meetings, with individual team members to talk about progress on their 90-day action plans.

As you can see, a good manager is proactively helpful to the people they oversee.

Important actions of proactive managers include

  • providing feedback to team members;
  • identifying goals;
  • acting  as role models;
  • delegating;
  • communicating;
  • listening;
  • motivating;
  • setting clear expectations;
  • learning and adjusting;
  • and recognizing team members.

Excellent managers review goals and actions by incorporating a process, habits, and routines.. Proper management balances processes and people, efficiency and humanity, without jeopardizing either one.

Remember, we don't manage people. We manage processes and we lead people. Leadership creates passionate and focused people. Management creates competent and productive people.

We'd love to hear from you. How clear are you on what is expected of you at your organization? Thank you for sharing.